Nine systems, and what moved.
Client names are withheld deliberately. What matters is the pattern and the outcome, and both are here in full. The last three predate generative AI: they are the platforms where I learned what actually holds up in production.
Guidelines · research body
Automated the production and update of sector guidelines with an agentic loop on the Claude API over a RAG layer of the guideline corpus, replacing a manual desktop workflow. A process that took six months now produces an updated or new guideline in hours. Validation was built with the body's own reviewers over a long iterative programme whose feedback continuously refined the pipeline and its quality metrics.
Event & member operations · same body
Designed and currently building a multi-agent orchestrator with human-in-the-loop checkpoints across event operations — attendee support, ticketing, registration, admissions. The guideline platform opened the door; the engagement then expanded into the organisation's operational core.
Audience analytics · media group
Put terabytes of smart-TV viewing data from markets worldwide in the hands of business users, replacing Grafana dashboards a specialist had to prepare in advance with a conversational interface that answers in natural language and generates charts and reports on demand. Databricks for TB-scale transformation, Fabric ETL into MongoDB, retrieval via function calling.
Customer support · utility company
Assistants over a RAG knowledge base: the system connects to the support mailbox, drafts a reply to every request, and the operator stays the last step — rating, editing, sending — with ratings feeding an improvement dashboard. Continuous learning was deliberately left out because the customer needed the knowledge base under their own control, and the design was built around that constraint rather than arguing it away.
Clinical decision support · public hospital group
Worked alongside the hospital's own technical team to bring AI in-house, building support procedures for physicians during consultations — cross-referencing patient history and enriching the live visit through audio capture, with privacy controls throughout. As much customer enablement as build.
Quote automation · insurance
Automated the request, comparison and evaluation of quotes across the major carriers in the market, and the guidance of the customer through the result.
Parts trading and returns · multinational automotive group
Designed, and partly built, the parts trading and returns platform for the group's entire European network: orders, stock and availability across warehouses, price lists and discount tiers by customer class, returns with time windows and penalties, invoicing and shipment tracking. Several ageing, slow systems replaced by a single microservice platform — React on the front, MongoDB, Kafka for events, Elasticsearch for search across catalogues of millions of part numbers, Auth0 for identity — on Kubernetes in AWS. Operations that used to cross several applications now sit in one flow.
Used-vehicle remarketing · premium automotive brand
Designed and built with my team the used-vehicle trading system — young used car and off-lease — for the Italian arm of a premium brand: full auctions with reserve price, automatic proxy bidding, closing extensions and allocation, alongside a direct sales channel. Cars used to be traded over the phone, one at a time and few at a time; the platform moved that to tens of thousands of vehicles sold online, to the point where the parent company took an interest in the model.
Cloud platform · international fitness equipment manufacturer
Technical lead on the cloud platform that ties equipment, apps and web together. The monolith was re-architected into more than fifty microservices on AWS ECS Fargate, fully event-driven with SNS and SQS, with a 10 TB sharded MongoDB cluster and gRPC for server-to-server communication. Alongside the architecture I defined the cloud strategy across the three touchpoints — mobile, equipment, web — with automated provisioning, security and CI/CD, and I drove R&D and enablement: new technologies and agile practices brought in, with mentoring for teams across business units.